Helping small businesses become more successful and efficient by taking the frustration out of technology and online presence management
Your expert area is your business,
We'll help you find the right solutions
to streamline your operations
It’s easy to feel overwhelmed by the choice available when you look for IT solutions, a multitude of options, features and levels – let us use our knowledge and IT expertise to find the one that’s right for you, no jargon, no acronyms, just a plain English explanation of how it fits your business.
Changing the way you work can feel daunting, we can help you find the right solution and assist with preparation, implementation, training and ongoing support.
We can identify flexible, secure and up-to-date tech solutions that suit your companies budget, size and user capability.
Review existing systems
We will get to know what you currently use, how you use it, and discuss the missing / underperforming elements.
Review existing processes
Talking with you and your team, we will gain an understanding and document your manual procedures.
Requirements gathering
We'll work to create a list of must-have features for the new solution, as well as should haves and nice to haves.
Research and analyse options
Using all the collected information, we'll review numerous options on the market to find a suitable fit.
Shortlist options
We will present back to you the solutions that have the best fit along with demo's if available to help you make the final choice.
Pre-live preparation
We'll help you successfully move to your chosen system, ensuring the completion of any data prep and entry, system set-up as well as familiarisation and training.
Go-Live support
During the first few hours / days, we will be on hand to answer any questions and ensure a seamless transition to the new ways of working.
Ongoing support as required
If you would like a longer period of support, we can be there for you and your team while the new system and processes become fully embedded.
Once our analysis is completed, we will present back to you a number of options scored against your requirements with examples of how they work to enable you to make an informed shortlist. The next step is to arrange a trial system if available, which we can set up with data similar to your own to ensure your first experience with the systems is a close to reality as possible. This removes the time and effort of learning several systems only to find them unsuitable. It's common to find a solution which ticks all the boxes but just doesn't fit in terms of look, feel and usability.
The biggest benefit is the efficiency provided by the streamlining of your operations with a system that removes manual processes, duplication of data or workarounds forced by an ageing system or one that just wasn't fit for purpose.
A well-chosen system will deliver benefits across the board - ultimately enabling your business to increase sales and customer satisfaction. Whether that be from freeing up time, increased functionality, reduced errors or automation of various processes.