General IT Advice
& Support
Help when you need it
Helping small businesses become more successful and efficient by taking the frustration out of technology and online presence management
Every small business relies on technology to run their business, don't panic when your tech lets you down....
We'll help you get back up and running in no time.
Help & Advice Built In
As part of any of our packages, you can use us as your first point of contact for any IT questions. No question too big or small, we'll get you back on track whether it's a frustrating glitch, misbehaving software / hardware or you just can't work out how to achieve what you have in mind. Let us be your IT department so you can focus on front-end business while your technology magically works behind the scenes.
Our IT Support & Advice Services Include:
General Questions
Answers to your IT queries, whether it's a quick "How do I?" or "It's not working!" We'll give you the help you need.
Operational Support
We will carry out any IT administration you need, including email account changes and amendments.
Tech Supplier Liaison
We'll communicate with tech suppliers on your behalf, we understand their jargon and will get a prompt response.
The biggest benefit of our IT Support
Understanding
We know how frustrating it is when you know something should work, but it just isn't behaving, we're great at tech but not everything!
Because we're already working with you and understand how your business works, we can suggest the best resolution for you and your team; walk you through it and provide written documentation if needed.
Our aim is to get to the root cause and provide a future-proof solution, preventing the issue from eating up time again.
Further Benefits of our IT Support
Employee Engagement
Having the proper tools and resources is a key element of engagement and retention, having someone to call if their tech stops working reduces frustration, keeps them motivated and gets them back to achieving as soon as possible.
Knowledge & Experience
Our experience across different technologies, suppliers and customers means you have access to a breadth of knowledge without having to employ a specialist of your own. We've likely seen the issue you are experiencing and can resolve the problem quickly.
Cost Savings
We don't charge per employee, or a fixed amount per month. If we are already working with you, our help is included in the hours we agree, with no minimum charging period.
Services
Service Area
Small Print